Privacy Policy

1. Introduction

PawLoma, Inc. ("PawLoma," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Platform.

2. Information We Collect

Information You Provide

• Account information: Name, email address, password, and role (owner or sitter)
• Profile information: Biography, profile photo, and location
• Pet information: Pet name, species, breed, age, behavioral traits, photos, and care requirements
• Payment information: Billing details processed and stored by Stripe (we do not store card numbers)
• Communications: Messages sent through the Platform's messaging system
• Reviews and ratings: Feedback you leave for other users or pets

Information Collected Automatically

• Usage data: Pages visited, features used, time spent on the Platform
• Device information: Browser type, operating system, IP address
• Cookies and similar technologies: Session tokens and preference cookies

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Facilitate pet care bookings and process payments
• Enable communication between Owners and Sitters
• Send transactional emails (booking confirmations, reminders, receipts)
• Send service-related notifications (with your consent for marketing communications)
• Improve the Platform and develop new features
• Prevent fraud and ensure platform safety
• Comply with legal obligations
• Respond to customer support inquiries

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: Your public profile information (name, photo, bio, reviews) is visible to other Platform users. Booking details are shared between the Owner and Sitter involved.
• Service providers: We share information with third-party service providers (Stripe for payments, Supabase for data hosting, email delivery services) who process data on our behalf under strict data protection agreements.
• Legal requirements: We may disclose information when required by law, court order, or to protect the rights and safety of PawLoma or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information for a limited period afterward as required by law or for legitimate business purposes (e.g., resolving disputes, preventing fraud).

6. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how you use the Platform. Types of cookies we use:

• Essential cookies: Required for the Platform to function (authentication sessions)
• Analytics cookies: Help us understand usage patterns to improve the service

You can control cookies through your browser settings, but disabling essential cookies may affect Platform functionality.

7. Your Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restriction: Request that we restrict processing of your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to opt out of sale (CCPA): California residents have the right to opt out of the sale of personal information. We do not sell personal information.

To exercise these rights, contact us at privacy@pawloma.com. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures to protect your information, including TLS encryption for data in transit, encrypted storage, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

The Platform is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using the Platform, you consent to such transfers. We ensure that any international transfers comply with applicable data protection laws through standard contractual clauses or other appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on the Platform. Your continued use of the Platform after the changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

For privacy-related inquiries or to exercise your rights: